About Me

Who I Am

I’m Benjamin Anderson, an experienced ServiceNow Developer and ITSM System Administrator based in Honolulu, Hawaii. I specialize in designing scalable IT service management solutions, automating workflows, and enhancing digital experiences through custom applications and integrations. My passion lies in optimizing processes, reducing inefficiencies, and delivering seamless IT solutions that empower organizations.

What I Do

• ServiceNow Development & Administration: Managing and enhancing ServiceNow environments, implementing ITIL best practices, and developing custom applications.
• Workflow Automation: Streamlining IT and business processes using Flow Designer, Glide APIs, and REST API integrations.
• IT Strategy & Security: Managing platform security, ACLs, and compliance with COPPA, FERPA, and ITSM standards.
• Custom Integrations: Developing SFTP, REST API, and inbound email integrations to improve data flows across systems.
• Technical Leadership: Driving strategic IT initiatives, mentoring teams, and leading platform enhancements.

Key Accomplishments

- Led the migration from SolarWinds ServiceDesk to ServiceNow, reducing incident resolution times by 80%.
- Developed a universal barcode scanner widget for Walk-Up Experience, increasing check-in efficiency by 30%.
- Integrated six external systems, including HR and MDM tools, through custom APIs and automation.
- Established self-service resources, driving over 5,000 unique visits within six months.
- Automated IT procurement and business processes, reducing manual workloads and improving reporting.

Certifications

• ✅ Certified Application Developer (CAD) - ServiceNow (2025)
• ✅ Certified Implementation Specialist - ITSM (CIS-ITSM) (2024)
• ✅ Certified System Administrator (CSA) - ServiceNow (2023)
• ✅ ITIL 4 Foundation - AXELOS Global Best Practice (2021)
• ✅ Jamf Certified Associate (2021)